Salary: up to £30,000 bonus Benefits: Health cover, great perks & development Working pattern: Hybrid (mix of home & office) Make a real differenceone conversation at a time Love talking to people, solving problems, and turning tricky situations into positive outcomes? Join agenuinely great company to work forand help customers get back on track with their finance agreementsfairly, empathetically, and with real impact. What youll do Own the conversation:handle inbound/outbound calls, email and digital chats with confidence and care. Get to the why:uncover reasons for arrears and agree realistic, sustainable repayment plans. Champion good outcomes:balance empathy with sound judgementeven when tough calls are needed. Support the vulnerable:spot indicators early and work closely with our Customer Support specialists. Collaborate to win:partner with Credit Administration on actions and documentation. Sweat the detail:keep notes pristine, systems up to date, and hit quality/compliance KPIs. Youll be great at this if you Are a natural people-personcurious, compassionate, and a sharp listener. Stay cool under pressure and keep conversations constructive. Communicate clearly (spoken & written) and build rapport fast. Have solid judgement and integrity; you do the right thing, the right way. Bonus points:experience inconsumer credit / collections / arrears / credit control. Why youll love it here Up to £30,000 base bonusget rewarded for the impact you make. Health coverand a benefits package designed for real life. Hybrid workingfor balance and flexibility. Brilliant training, supportive leaders, andclear progressionpaths. Positive culture where your voice counts and customer care isnt just a slogan. Ready to apply? Send your CV and a short note about why this role excites you. If youre close but dont tick every box, we still want to hear from you