Join to apply for the Customer Experience Specialist role at Autotrader
About Autotrader. You’ve probably heard of Autotrader, but do you know what we’re all about? We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market.
We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Auto Trader is a beautiful, surprising and vibrant place to work.
About The Job
We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers buy or sell their vehicles, contributing to our remarkable 91% customer satisfaction score.
The team handles an impressive 10,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day.
What We're Looking For
* Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable
* Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer
* Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time
* Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results
* Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer
* Someone who can display, and be proud of, our values
* Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems
Hours
The working hours for this role are 9.00 - 5.30, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week.
Benefits And More
We’re offering a salary of £25,000 - £27,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover.
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