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Guest experience expert

Leicester
Marriott
Posted: 13 June
Offer description

Explore our very big world

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At you.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

Process guest check-ins, assigning rooms and activating room keys

Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

Answer, respond to and process all guest calls, messages, questions or concerns

Give guests information and directions regarding property and local areas of interest

Process check-outs and resolving any disputed charges

Process payments and room charges

Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What we’re looking for

A warm, people-oriented demeanour

A team-first attitude

Positive outlook and outgoing personality

Flexibility, problem-solving skills and multi-tasking ability

Perks you deserve

In addition to an hourly rate of pay, ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important

Meals - Tasty and Varied Meals in our Associate Dining Facility

Uniform & dry-cleaning service

Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more

Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

Holidays - 20 days holiday plus 8 Bank Holidays increasing with service

Pay - Annual Performance Related Pay Review

Health - Cycle to work scheme

Pension & Life Assurance

Flexibility – do you need flexibility in your life, talk to us as we know worklife balance is important

Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

Develop and Grow - Comprehensive Training and Development programs

Career - career progression opportunities are endless as the #1 leader in hospitality worldwide

Celebrate - Awards and Recognition Celebrations

Events - Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!

If this sounds like the perfect role for you apply online

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.

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