StCatherine's Surgery is a well-established GP practice onthe Wirral and has over 15,000 patients. Weare seeking someone with experience of working within a customer focussedsetting who will work 37 hours per week Monday - Friday includinglate cover (until 1830).
Informalvisits to the surgery will be available for those candidates short listed; Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone
Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding the provision of secretarial and clerical support to clinical staffand other members of the practice team
Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies
St Catherines Surgery isa well-established GP practice on the Wirral and has over 15,000 patients. We have a fantastic team who deliver fantastic care to our patients.
RECEPTIONIST
Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone
Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding the provision of secretarial and clerical support to clinical staffand other members of the practice team
Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Computer data entry/data allocation and collation; Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice health& safety policy, the practice health & safety manual, and the practiceinfection control policy and published procedures. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Personal/professional development:
Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
Thepost-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Contribution to the implementation of services:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
RECEPTIONIST
Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone
Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding the provision of secretarial and clerical support to clinical staffand other members of the practice team
Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Computer data entry/data allocation and collation; Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice health& safety policy, the practice health & safety manual, and the practiceinfection control policy and published procedures. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Personal/professional development:
Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
Thepost-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Contribution to the implementation of services:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Computer literate with excellent keyboard skills
Reception/Customer Care experience
Use of clinical system software eg. Computer literate with excellent keyboard skills
Reception/Customer Care experience
Use of clinical system software eg. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
St Catherine's Surgery
St Catherine's Health Centre
Church Road
Employer's website