Ford Fuels is a family run fuel, lubricant, and AdBlue distribution business supplying both commercial and domestic customers. An opportunity has arisen for a Full Time Customer Service Advisor to join our expanding customer service team working at our Membury Depot. You will be required to work Saturday mornings on a rota basis, which will be paid at overtime rate. Benefits: 22 days holiday (plus bank holidays) Discretionary annual bonus Company contributory pension 2 x annual salary life cover Full training Cycle to work scheme Employee assistance programme Eyecare scheme Retail discounts Free on-site parking About the role: 40 hours per week Monday Friday, 8:00am 17:00pm (1 hour lunch break) Saturday 1/2 day working required on a rota basis (overtime paid) Stock reconciliation process Balancing receipts with sales Accounting for the movement of fuel Answer the telephone to take fuel orders Liaising with other departments Raise tickets for fuel orders Take payments over the phone Process group orders Transfer tickets to other depots Cover for raising repeat order tickets Covering other duties as and when required About you Inbound telephone experience Customer service experience Excel competent Good administrative skills Good communication skills Highly organised IT Literate Awareness of data protection principles Able to work under pressure Able to prioritise and manage own workload Experience in a similar role If you feel this Customer Service Advisor role is for you, please apply today.