The role of National Homeownership Manager will include:
1. Management and delivery of a high quality national housing management service, ensuring it meets the identified needs of current and future customers
2. Delivering a high standard of customer service in accordance with Group strategy and objectives, relevant legislation, leases and good practice
3. Lead local homeownership teams to deliver a high quality housing management service that meets the needs and expectations of current/future residents identifying and implementing improvements in line with Housing and Corporate strategies and supporting the Head of Homeownership
4. Develop, build and maintain relationships with residents and stakeholders and act as a key point of contact for the Head of Homeownership to actively identify, remedy or escalate any shortfalls in service delivery
5. Assist the development and delivery of operational business plans, ensuring appropriate strategies, policies and procedures are developed and implemented in order to meet the needs of the customer and business objectives
Skills and experiences:
6. Proven experience of delivering high quality leasehold management
7. Experience of delivering and improving processes related to customer service and operational efficiencies
8. Experience of managing a high performing team, developing staff and performance management
9. Ability to build strong working relationships with internal and external customers
10. Intermediate working knowledge of Microsoft 365
11. Excellent communication skills at all levels
12. Travel will be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
13. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
14. A pension scheme with employer contributions from Sanctuary
15. Life Assurance
16. Employee Advice Service including counselling
17. Cycle to Work scheme
18. Voluntary health plans
19. Employee discounts
20. Wellbeing support and tools
21. Employee recognition scheme
22. £48,668 per annum (rising to £51,230 per annum after 12 months, subject to satisfactory performance)