Team Manager – Supported Living Services
We have an exciting leadership opportunity where you can truly make a difference! We’re looking for an experienced and confident Team Manager to lead and inspire a team of colleagues who support individuals with learning and physical disabilities.
This is a full‑time (37‑hour) permanent position, working mainly Monday to Friday 9‑5.
Due to the specific needs of the individuals we support [and current legal guidance], this role is only open to applicants who are biologically female.
About the Role
As Team Manager, you’ll lead a team of Support Workers, working closely to deliver high‑quality, person‑centred care within two Supported Living services in Caerphilly. The majority of your hours will be assigned to the larger service where the team supports individuals with learning and physical disabilities who require significant personal care and manual handling. The key aim of both services is to promote independence and build community connections, enabling residents to maintain their social lives and develop new skills.
You’ll be responsible for service delivery, compliance, team development, and ensuring the needs of individuals are met with compassion and professionalism.
Responsibilities
* Deliver services in line with RISCA, Care Inspectorate Wales, and Social Care Wales standards.
* Lead recruitment, supervision, development, and wellbeing of your teams.
* Ensure compliance with safeguarding, health and safety, and regulatory frameworks.
* Manage referrals, rotas, and all aspects of care planning.
* Support individuals with their individual needs.
* Collaborate with families, professionals, and partner organisations.
* Use IT systems confidently to manage data, rotas, and reporting.
* Participate in the on‑call rota and support other services as needed.
Skills and Experience Needed
* Proven leadership experience in adult social care.
* Strong IT literacy and organisational skills.
* Knowledge of HR and recruitment practices (desirable).
* Experience supporting individuals with complex needs.
* Understanding of compliance, safeguarding, and regulatory frameworks.
* QCF/NVQ in Health & Social Care (and willingness to work towards Level 4).
* Full driving licence and access to a vehicle.
* A flexible, proactive mindset and a passion for making a difference.
Pay and Pension
Annual salary: £32,295.
Pension choices:
* Defined Contribution (DC) scheme with matched contributions up to 10%.
* Defined Benefit (DB) scheme: 1/80th of final salary for every year of service.
* 3 × life cover linked to pension membership.
* Saving scheme with competitive interest rate.
* Give As You Earn scheme for tax‑efficient charity donations.
* From 1 April 2026, option to be paid weekly or monthly.
Time Off and Flexibility
26 days holiday, pro rata entitlement. Rising to 27 days after 1 year of service or cash equivalent of 1 day’s annual leave.
Maternity & Adoption Leave: 20 weeks.
Paternity Leave: 3 weeks.
Wellbeing
Sick pay, rising with length of service up to 6 months full pay after 4 years.
Eyecare: Up to £100 reimbursement towards eye tests and glasses.
Free counselling, coaching, wellbeing team, and OH service to all colleagues.
Annual health check. Health Cash Plan.
Getting Around
Mileage paid at 45p plus 5p per passenger per mile. Cycle to Work scheme.
Personal Development
Continuous professional training and development.
Leadership development programmes.
Professional memberships needed for your role are reimbursed.
Career coaching.
Support with funding and time for qualifications.
Perks and Recognition
Our values of Compassionate, Authentic, and Progressive guide our culture and support also offers recognition and rewards for high performance.
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