About us The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. Abouttherole The Sheffield College is a large, vibrant and diverse further education college and we are proud of how the college contributes to transforming lives through learning by meeting local skills needs. The Customer Service Advisor plays a vital role in creating a positive and supportive experience for students, staff, parents/carers, employers, and other stakeholders across the college. As a key member of the Customer Services Team, you will provide a warm, welcoming presence and deliver clear, accurate information to a diverse community. We are seeking an enthusiastic, self-motivated individual with excellent customer service skills and a genuine commitment to helping others. The role requires flexibility to support a range of working patterns across our college campuses. You will ensure that all enquiries whether face-to-face, by phone, or online are managed professionally, efficiently, and in line with college standards.