The Address Glasgow are
looking for an experienced Night Auditor to join our Front Office Team. You
will be responsible for providing excellent customer service in the hotel for the supervision and operations of premises at night.
JOB TITLE: Night Auditor
MAIN DUTIES:
·
To arrive promptly on duty as scheduled in a
full, clean & presentable uniform at all times in accordance with company
grooming policy.
·
Maintain the highest level of personal and work
cleanliness and hygiene.
·
To comply with
company regulations regarding, fire, health and safety, hygiene, customer care
and security.
·
Do a security check in the hotel
and floor walk, ensure that this is carried out in line with procedures or as
determined by the activity & levels of business.
·
Provide Beverage Service throughout
the night to all residents requesting late drinks and ensure that this area is
cleaned and tidy before the end of the shift.
·
Provide Room Service throughout the
evening. Maintain and clean this department, prepare for early breakfasts and
assist with any early breakfasts prior to your departure
·
Provide assistance with luggage to
all guests who require this service.
·
Check the meeting rooms scheduled
are in order for any meetings scheduled for the next day. Clean and set up as
required.
·
Perform all reception tasks
including check in, check out, night audit procedures and deal with any
requests. Reception must always be attended.
·
To recognize VIP and regular guests
and ensure all the night team are also familiar with them. This applies to both
in house guests and new arrivals.
·
Receive and
register guests on arrival, using their names at all times adhering to laid
down procedures e.g. brand standards.
·
Ensure all documentation relating to the
registration and checking out of guests is as per standard of procedures.
·
Be thoroughly familiar with all company selling
procedures and promotions.
·
Be aware of hotel room availability and rates at
all times.
·
To ensure that any
additional requirements for guests are offered and catered for as much as is
reasonably possible, i.e. dinner reservations, porter, information services
etc..
·
Provide the highest
level of customer services consistently.
·
To take reservations
and respond to guests in a timely and professional manner.
·
To answer switchboard
in a warm and welcoming manner and effectively transfer calls to correct
extensions in the absence of the switchboard operator.
·
To administer all
reservations, cancellations & no-shows in line with company policy.
·
The sensible
allocation of rooms to customers having viewed all relevant guest requests.
·
Maximise in-house selling whenever possible and
maintain an awareness of all sales opportunities.
·
To ensure that all monies are kept secure at all
times.
·
Comply with general cleaning duties as required
by management during night shift.
·
Complete duties as
per checklist and manage those of the night porters with responsibility that
the team are supervised on each shift.
·
To ensure that all
cash in dealt with in accordance with cash handling procedures.
The Candidate:
o
Minimum of 1 years’
experience in a reception or administrative position.
o
Excellent
communication skills with a pleasant telephone manner
o
Confident in engaging
with customers
o
Efficient, well
organised and able to multi-task effectively.
o
Computer literate,
preferably with HotSoft, or other similar hotel systems.
Skills Required
·
Customer service,
Administration, Reception, Excellent Communication.
Skills Preferred
·
Hotel Operations,
Front Desk, Guest relations