Job Description
This role is responsible for developing and executing strategy, advocating for your clients, encouraging dedication, driving engagement, and delivering positive financial results. Owns the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations.
Job Responsibilities
* To be responsible for the induction, training, development, appraisals of all employees in line with business standards.
* To identify individual training needs of employees and to ensure that appropriate training is delivered to develop the employee.
* To ensure designated areas and areas notified as short notice are cleaned to a high standard of presentation.
* To ensure cleaning supplies and equipment are used in the correct standard.
* To ensure all employees report to work in uniform.
* To ensure a clean and tidy working environment is achieved.
* To ensure a safe working environment when working is achieved.
* To ensure special cleaning is achieved where necessary.
* To ensure that refuse is disposed of in a safe manner as necessary and at the end of each shift, which may include incineration.
* To ensure soap and towels are replenished.
* To ensure department stock takes are undertaken.
* To ensure all equipment is stored correctly and is in good working order.
* To ensure lost property is recorded accurately and promptly.
* To ensure that all deadlines for completion of work are met.
* To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
* To cover in absence of cleaners and mobile cleaning specialists.
* To ensure that the cleaning schedule for all areas is carried out satisfactorily.
* To ensure that a duties checklist is placed in each area and that all cleaning operatives complete on a daily basis.
* To ensure that management is made aware of any problems identified during the course of the work and if necessary, to security.
* To ensure correct time keeping/attendance and that all members adhere to company policy of signing in and out of the premises.
* To ensure that management are made aware of any shortfalls of hours and to liaise with the client to discuss a possible solution.
* To ensure that all cleaning operatives wear the appropriate security identification.
* To ensure that all security procedures are followed correctly, that all keys are returned at the end of a shift and that they are secured to the person at all times.
* To generate a weekly report each Monday for the previous week.
Qualifications
* To know all business products and services information.
* To communicate within the department and inter-department as necessary.
* To manage department meetings.
* To attend meetings as necessary.
* Suggest areas of improvement and take any corrective action as required.
* Participate in company training to improve your standards of performance.
* To train other employees as required achieving maximum employee flexibility.
* To actively participate in the company appraisal.
* To ensure any documentation products reflects the overall quality achieved within the business.
* To ensure standards are met relating to the use of computer equipment, that records are kept correctly, saves are carried out as procedures specify and that faults and callouts are logged.
* To ensure that storage of documentation is to company standard.
* Carry out any other reasonable request of the management.