Overview
Salary: £28,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Lead Student Success Coach
Department: Student Experience
Location: Based full time from our Birmingham campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. Arden University is expanding into new disciplines, forging worldwide partnerships, and expanding our locations.
About our Department
The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus is on innovation and continuous improvement to create an inclusive and enriching learning environment.
Opportunity
This is a key role within our Student Success team. Each coach is responsible for supporting a caseload of students throughout their academic life cycle (from enrolment to graduation) from a pastoral perspective. You will deliver proactive coaching and mentoring support via early intervention and outreach activities, and will work in collaboration with colleagues to ensure the highest levels of onboarding, personalised advice, guidance and customer service in the area of student services and wellbeing support, signposting to specialist services as required.
About You
We are looking for a Student Success Coach who has the following experience:
* Experience of coaching or mentoring students or customers to help them meet their goals and achieve success.
* Excellent interpersonal skills.
* Ability to demonstrate empathy and manage expectations.
* Ability to inspire others and relate to people from diverse backgrounds.
* Experience of working in Higher Education (beneficial).
* Coaching and/or counselling skills training (advantageous).
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, and we reward our people with fantastic benefits. Employees benefit from:
* 30 days holiday + bank holidays on top, and even a Christmas closure.
* A generous Aviva pension plan, company contributions starting from 7%.
* SimplyHealth plan option
* Private Medical Insurance coverage (applies to certain job roles)
* Access to Perkbox benefits
* Study any Arden course for free, with a discount for all family and friends
* Plus, other excellent benefits
* Our “Golden Ticket” which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness — reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date
Thursday 29 January. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. To avoid missing an opportunity, please submit your application as early as possible.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. If you have a disability, you may be guaranteed an interview if you meet the essential criteria. You can indicate via the application form. By doing so, you are consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Our recruitment processes never discriminate based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and we welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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