Job Summary
We are seeking a highly organized and friendly Reception Manager to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires proficiency in front office management, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.
Duties
* Welcome and register guests in a hospitable and efficient manner.
* Assist guests with queries.
* Able to Upsell hotel services as appropriate to generate increased revenue.
* Ensure security of cash and safe deposits, keys and floats.
* Take messages for management and guests efficiently.
* Check guests out, handle credit cards, ledger payments, cheques and cash according to laid down procedures.
* Balance all payment methods and floats with daily banking before going off shift.
* Ensure reception area/foyer and back office is always clean and tidy
* Provide an efficient handover.
* Ensure regular guest information is kept up to date.
* Report guest feedback to relevant personnel.
* Abide by relevant fire and health and safety procedures.
* Assist reservations as requested.
* Assist the night shift as requested.
Skills
* Strong computer literacy with experience in data entry and filing systems.
* Excellent organizational skills with a keen attention to detail.
* Effective time management abilities to prioritize tasks in a busy environment.
* Demonstrated customer service skills with a focus on phone etiquette and client relations.
Join our team as a Reception Manager where your skills will contribute to creating an inviting atmosphere while ensuring efficient front office operations
Job Type: Full-time
Pay: £29,000.00 per year
Benefits:
* Company pension
* Discounted or free food
Ability to commute/relocate:
* Hemel Hempstead HP3 0AA: reliably commute or plan to relocate before starting work (preferred)
Experience:
* reception manager: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Location:
* Hemel Hempstead HP3 0AA (preferred)
Work Location: In person