Job Description
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for technology, a customer‑centric approach, and a background in helpdesk support, come and grow your career with Oracle. Thrive in this crucial role with our Customer Success Services (CSS) team, which supports over 6,000 companies worldwide.
Oracle is a technology leader that’s changing how the world does business. Our CSS team helps customers accelerate innovation, improve U‑turn and security, and unlock the full value of Oracle Cloud Applications. We employ domain experts who guide customers toward their business goals and provide tailored support throughout the Oracle Cloud Applications journey.
We are expanding the CSS team in the UK to help manage, support and enhance our customers’ experience with Oracle Fusion SaaS and PaaS. The team works primarily with UK Secure Government customers, but also serves UK Commercial customers when required.
Lifecycle Management Focus
As customers grow and mature, we act as an enabler to enhance product adoption and user experience. Our key differentiator is continual service improvement. You will assist customers in day‑to‑day queries, create extensions, enrichments, support their cloud journey, manage release activities, and help achieve key business process KPIs.
What You’ll Do
* As a Fusion Cloud HCM Implementation Support Engineer for UK Government Clients, deliver post‑sales support and solutions while advocating for customer needs. Resolve technical and functional post‑sales issues directly with customers.
* Serve as the main point of contact for customers, facilitating relationships with Support, Product Management, XLOB and providing advice to internal Oracle employees on diverse situations and escalated issues.
* Offer strategic support to achieve the highest level of customer satisfaction, building and using automated technology to diagnose, document, and resolve or avoid customer issues. Provide on‑site visits as required.
Background You Should Have
* 3+ years experience with Oracle Fusion Cloud HCM or 5+ years experience with Oracle Fusion Cloud and Oracle EBS HCM
* Eligibility for UK Government Security Clearance, British Nationality required
* Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements
* Full understanding of UK HCM legislation
* Experience applying and testing Oracle Updates
* Strong experience in support, configuration and extension services activities
* Excellent spoken and written English communication skills
* Ability to work with multiple teams to address client needs
* Demonstrated self‑initiative and ability to work independently and unsupervised
* Hands‑on experience supporting, integrating and extending Oracle Fusion Cloud HCM
* Expertise in configuring and optimizing applications and understanding performance‑tuning techniques
Technology Stack
* Fusion SaaS (e.g., OIC, EPM, ERP, SCM, PPM, Payroll)
Responsibilities
In this role, you are expected to be an expert member of the problem‑solving/avoidance team and highly skilled in solving extremely complex, critical customer issues. You will work with very limited guidance from management, perform duties with a high level of autonomy, and report regularly on customer status and technical matters. You may be called upon to provide expert technical advice to customers and Oracle employees.
Qualifications
Career Level: IC4
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
Equal Opportunity Statement
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Oracle is committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation‑request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
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