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Our wonderful client, a successful, innovative and growing business in Oxford, are recruiting 2 X Customer Success Managers to join their Defence team.
This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate with have a minimum of 3 years’ experience in a B2B Customer Success/ Account Management environment.
Benefits for this role include:
* 25 days holiday + bank holidays
* Progression and training opportunities
* Performance related bonus
* Hybrid working (3 days in office, 2 from home)
* Social Events
* Free parking
Key responsibilities will include:
* Develop an engaging relationship with clients to maximise customer satisfaction
* Develop tools and strategies for the clients to ensure they can recognise the value they are getting
* Ensure Supplier escalations are managed appropriately
* Create and manage the budget for your client’s buyer accounts
* Maintain action plans for your Buyers and deliver reports to senior managers
* Deliver performance reports to sector managers to ensure standards are withheld
* Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.
It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to present to clients.
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
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