Director for Customers, Support and Improvement
Location: Agile Working, a hybrid approach with a minimum 2 days in the office
Salary: £96,488
Hours: 35 hours per week, Monday to Friday
Required: Full UK driving licence
Caredig are a registered social landlord (RSL) based in Swansea. They were established in 1975 to meet the housing needs of families, older and more vulnerable people.
We are looking for an inspiring senior leader who shares a passion for creating great places to live and work, and who can champion Caredig’s values of kindness, trust, innovation and accountability.
Responsibilities
* Lead customer‑focused housing, care and support services, working collaboratively to deliver high‑quality, cost‑effective outcomes.
* Foster a culture of continuous improvement, creating the conditions for measurable change and proactively seeking business improvement support through effective systems, reliable data and strong change‑management practices.
* Motivate and empower teams, build strong partnerships, communicate with clarity and contribute to strategic decision‑making at Executive and Board level.
* Apply governance, risk management and business planning expertise to develop high‑performing, values‑based teams and place customers at the heart of all activities, ensuring services remain sustainable, inclusive and future‑focused.
Application Information
* Closing Date: Monday 16th March 2026 at 9am
* Interview Stage 1 – Informal discussion with the CEO – Thursday 19th March 2026
* Interview Stage 2 – Interview and Assessment Centre – Thursday 26th March 2026
Published on 2 March 2026 by Clare Pilborough.
For more details or to apply, visit the Caredig website.
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