My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence.
The role is to provide exceptional customer support.
Key Responsibilities
* Responding to customer queries via email or on social media platforms
* Prioritising daily customer support queries and providing timely resolutions
* Handling technical inquiries from non-technical users with clarity and expertise
* Working towards achieving an excellent first-time resolution for customers
* Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries
Essential Skills and Qualifications
* Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian)
* Demonstrated ability to comprehend technical queries and provide effective solutions
* Prior experience in customer service
* Strong organisational and problem‑solving skills
* Experience in a digital environment
* Proven track record of generating sales leads
* Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.
Preferred Skills and Qualifications
* Previous experience working for an e‑commerce brand
* Familiarity with email customer service for technical products/brands
* Knowledge of CRM systems, particularly Shopify/Gorgias experience
* Comfortable engaging with customers via phone calls
* Proficiency in UK and an EU language
* Experience in handling customer queries through phone calls
* Familiarity with technology‑related products and services.
We operate a Hybrid Working Policy: 2 days in the office (Tue and Wed) and remaining days at home. Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs.
You must have the right to work in the UK without the need for VISA sponsorship now or in the future.
This is a great opportunity to work in a dynamic, innovative environment with a supportive team culture with regular team events and professional development opportunities.
Benefits
* Hybrid working arrangements
* Share Scheme
* Pension
* 24/7 EAP
* Discount Schemes
* Free Car Parking
* Monthly team lunch
If you believe you meet our criteria and are excited about joining a dynamic team, we want to hear from you!
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