Company description
Profect Marketing is an affiliate marketing agency specialising in managing programs for SME clients. Our clients are primarily in the fashion, lifestyle and beauty sectors and UK based with some US presence.
We are a true partner to our clients, often acting as an extension of their in-house team. We deliver results too; our clients saw an average of 82% year on year growth in 2024. Last year we were shortlisted for Best Programme Launch at the GPMAs and Best Agency at the Rakuten Golden Link Awards.
Job description
The successful candidate will have at least 2 years experience directly managing affiliate programs in network, agency or client side roles. You will be able to work autonomously when managing affiliate programs while maintaining and nurturing exceptionally strong client relationships by proactively anticipating client needs.
You will be the go-to expert for your clients on all things affiliate – setting and executing their affiliate strategy with guidance from your line manager.
You will be joining the agency during an exciting period of growth and have the opportunity to shape processes which will underpin that growth. While this role is offered as a 12 month maternity cover contract given the agency's current growth rate it is likely there will be the opportunity for the successful candidate to transition to a permanent role.
Hours and place of work:
* 4 days per week.
* 1 day per week in the office (5 minute walk from Reading station), 3 days worked remotely.
* In person attendance at some internal and external meetings may also be required.
Salary & Benefits
* £38,000 - £42,000 depending on experience
* Free flu jab
* Private dental insurance
* Private medical insurance
* 4 day week
* Work from home 3 days per week
Main Responsibilities
CLIENT SERVICE:
* Delight customers with accurate, timely and proactive service
* Build strong client relationships and feel like an extension of their team
* Manage projects and ad-hoc requests from multiple clients, proactively prioritising and escalating as needed
* Respond confidently and accurately to client questions
* Be the first port of call for all your clients queries
COMMUNICATION:
* Provide regular client updates on actions, opportunities and ongoing projects
* Ensure clear and effective communication both with clients and internal contacts
* Suggest new, effective communication strategies as appropriate
STRATEGY:
* Create strategies and tactical plans for your affiliate programs
* Manage the implementation of strategies and plans to ensure client goals are achieved
* Work with other agencies, particularly PR, to align strategies
RECRUITMENT AND OPTIMISATION:
* Identify and recruit relevant new affiliates
* Analyse and optimise existing partners to maximise program growth
ANALYSIS AND REPORTING:
* Analyse program performance to identify opportunities or issues and take appropriate follow up action
* Discuss program performance with clients and create Excel based reports to evidence this
PROCESS:
* Follow established processes
* Suggest new ways of working to increase efficiency and support agency growth
Required Skills and Experience
Essential:
* 2 years direct affiliate marketing experience (in-house, agency or network)
* Excellent written and oral communication skills
* Highly organised, you stick to your commitments so clients can trust you
* Strong attention to detail
* Comfortable analysing data and drawing conclusions from it
* Enjoy building positive and strong client relationships
* Confident in problem solving
* Happy working independently and in seeking support when needed
* Able to prioritise competing tasks
* Advanced Excel capabilities including: conditional formatting, pivot tables, vlookups
Preferred:
* Experience with Awin, CJ, and Rakuten
* Basic HTML
* GA4 or other analytics experience
Behaviours Required
* Excellent interpersonal skills to build strong and effective working relationships
* Puts the client at the heart of every decision
* Demonstrates confidentiality and works with integrity
* A positive, resourceful, and engaging approach
* Able to operate professionally, calmly, and objectively even under pressure