Charitable Services Administrator Reports To: Child and Family Support Manager Division: Charity Team: Child and Family Support Team Location: Cannock Role Purpose The Charitable Services Administrator provides efficient and professional administrative support to the Equipment and Nurse Service teams within the organisation. This role ensures timely communication with families, professionals, and suppliers, contributing to the smooth and effective delivery of services. Key responsibilities include managing communications, maintaining accurate records, processing invoices and purchase orders, and supporting the wider administrative needs of the team. Through high-quality support, the role directly contributes to improving the lives of children and their families. Key Responsibilities Professionally answer and manage incoming telephone calls and emails. Promptly direct enquiries and messages to the appropriate team members. Handle callback and email requests and follow up where required. Maintain accurate records of communications and actions. Provide general administrative support across the service. Process and log invoices in a timely manner. Raise purchase orders (POs) accurately and efficiently. Note: The above list outlines the key accountabilities of the role but is not exhaustive. Team Member Requirements Qualifications & Training GCSEs (or equivalent) in Maths, English, and Information Technology at Grade C or above. Knowledge & Experience Prior experience in an administrative role, ideally within a health or social care environment. Familiarity with information databases, preferably Microsoft Access. Strong understanding of confidentiality principles and GDPR compliance. Skills Ability to prioritise workload and work effectively in a fast-paced environment. Strong verbal and written communication skills, delivered with confidence and sensitivity. Skilled in managing expectations of families and professionals. High level of accuracy and attention to detail. Excellent record-keeping and IT skills, including proficiency in Microsoft Word and Excel. Problem-solving mindset with the ability to troubleshoot and overcome barriers. Attributes Resilient and adaptable to change. Flexible, methodical, and professional in approach. Constructive problem-solver with a positive attitude. Self-motivated and highly organised. Compassionate and collaborative team player. REF-222 716