About The Role
Senior Agile Delivery Manager
Hereford, England, United Kingdom
Type: Permanent, Full Time
Working Pattern: Hybrid (Onsite 3 days a week)
The Opportunity🚀 MandM is evolving how we deliver technology - moving away from traditional project-based delivery to a more product-led, outcome-focused model. We are now looking for a Senior Agile Delivery Manager to play a key role in shaping and driving this transformation across multiple teams and initiatives. This is not a squad-level role. You will operate across teams and product areas, owning delivery outcomes, improving predictability, and helping us scale how we deliver value.
If you are passionate about building high-performing teams, improving delivery at scale, and influencing how organisations deliver technology, this is an opportunity to make a real impact.
Who Are We?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies where we’ve built long-term relationships, enabling us to offer big household names and up-and-coming brands at great prices all year round.
We are located in the heart of Hereford City Centre in our brand new, state-of-the-art office. The modern, stylish workspace was designed to encourage collaboration, teamwork and creativity — everything MandM is all about.
As our business continues to grow, we are investing in our delivery capability and evolving how we operate. Now is an exciting time to join our journey.
More than a role
✨ Competitive Salary: Your talent deserves recognition
🏆 Company bonus: We succeed, you benefit
🚀 Career Growth: Real opportunity to shape and grow delivery capability
🎁 Employee Discounts: Stay stylish with exclusive discounts
🏦 Company Pension: Secure your financial future
🏖️ Generous Holiday Allowance: 5 weeks + option to buy more
🎂 Birthday Delight: Take your special day off
🚗 Free Parking
💊 Health & Wellbeing programme
The Role Scope
As a Senior Agile Delivery Manager, you will lead delivery across multiple squads, product areas, or strategic initiatives.
Your focus will be on ensuring outcomes are delivered predictably, at pace, and aligned to business priorities. You will drive consistency, improve delivery performance, and enable teams to operate effectively within a fast-moving environment.
You will work closely with Product, Engineering, and business stakeholders, acting as a senior leader within the Delivery function — setting standards, coaching teams, and influencing how delivery operates across the organisation.
Role key responsibilities:
✨ Delivery Leadership & Ownership
1. Take end-to-end accountability for delivery across multiple teams or initiatives
2. Ensure outcomes are delivered predictably, aligned to priorities, and at pace
3. Proactively manage risks, dependencies, and delivery challenges
✨ Agile Coaching & Team Enablement
4. Coach teams on Agile principles using a pragmatic, “right-fit” approach
5. Build high-performing, accountable teams focused on ownership and continuous improvement
✨ Cross-Team Coordination
6. Lead coordination across squads and stakeholders
7. Manage dependencies, sequencing, and alignment to maintain delivery momentum
✨ Planning, Governance & Forecasting
8. Own delivery planning, forecasting, and progress tracking
9. Provide clear, data-driven insights on delivery health, risks, and trajectory
10. Ensure governance supports delivery rather than slows it down
✨ Quarterly Planning & Delivery Cycles
11. Lead quarterly planning cycles, ensuring priorities and dependencies are clear
12. Adapt plans as needed to respond to change and business needs
✨ Stakeholder Leadership
13. Build strong relationships across Technology and the wider business
14. Provide clarity, challenge, and direction to support successful outcomes
15. Confidently manage expectations and influence decision-making
✨ Performance & Continuous Improvement
16. Define and track meaningful delivery metrics (e.g. cycle time, throughput, predictability)
17. Use data to improve delivery flow, team performance, and overall effectiveness
✨ Driving Delivery Standards
18. Contribute to and shape delivery standards and ways of working
19. Support and mentor other Delivery Managers to raise capability across the function
About You
✨ What We’re Looking For
20. Proven experience leading delivery across complex, multi-team technology initiatives
21. Strong understanding of Agile principles, applied pragmatically in different contexts
22. Experience coaching and developing high-performing teams
23. Confident working with senior stakeholders and influencing decisions
24. Strong experience in planning, forecasting, and delivery reporting
25. Ability to translate delivery data into clear, actionable insights
26. Commercial awareness with a focus on delivering business value
27. Experience using Jira and Confluence
28. Proactive, outcome-driven mindset with strong ownership and accountability
29. Experience in e-commerce, retail, or logistics environments