Overview
UX Researcher role at JD.COM. Join to apply for the UX Researcher role at JD.COM.
Job Requirements JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Learn more: https://corporate.jd.com/
Job Responsibilities
* Plan and conduct end-to-end research studies using a mix of qualitative and quantitative methods (e.g., user interviews, surveys, usability testing, diary studies, behavioral data analysis).
* Synthesize findings into clear insights, frameworks, and narratives that inform design, product, and business decisions.
* Collaborate closely with product and design teams to co-develop hypotheses, test early concepts, and iterate through rapid feedback cycles.
* Champion the voice of the customer across global teams, ensuring diverse perspectives and cultural contexts are represented in product development.
* Partner with data science and analytics teams to triangulate behavioral and attitudinal data.
* Build and scale research practices, contributing to the development of toolkits, methodologies, and best practices for JD.com’s UX research community.
* Communicate insights effectively to stakeholders at all levels, influencing product strategy and roadmaps.
Minimum Qualifications
* Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, Design Research, or a related field.
* 5+ years of experience conducting UX research across the full product lifecycle.
* Skilled in a variety of research methodologies and able to choose the right method for the question at hand using effective research tools and platforms (e.g., remote testing, survey platforms, analytics dashboards).
* Strong analytical and problem-solving skills, with the ability to connect research findings to business and design impact.
* Experience with e-commerce or retail digital products in the UK.
* Effective communication skills in English.
Preferred Qualifications
* Master’s degree in Human-Computer Interaction, Psychology, Anthropology, Design Research, or a related field.
* Additional European or Asian language skills.
* Experience with e-commerce or retail digital products in the additional European countries.
* Experience leading international or cross-market research projects.
* Familiarity with agile development and rapid iteration cycles.
What We Offer
* A dynamic and challenging environment in a leading global e-commerce company.
* The opportunity to work with an international team and shape customer experience across multiple markets.
* Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.
About JD.com
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.
Our International Business
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Software Development
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