Supporter Care Coordinator
Hybrid - minimum 1 day in the office (Thursday)
£14.27 per hour + holiday pay
3 month contract
I am delighted to be working with a national disability charity to recruit a Supporter Care Coordinator.
This role sits within the Mass Fundraising and Engagement team, ensuring supporters receive an excellent experience every time they interact with the charity. The Supporter Care team acts as the first point of contact for donor and supporter enquiries, providing helpful, professional and timely support.
This is a varied and fast-paced role involving supporter communications, donation processing and fundraising administration.
Key responsibilities
1. Respond to supporter enquiries via phone, email and post
2. Handle inbound and outbound supporter calls
3. Process telephone and postal donations
4. Support donation banking, thanking and financial reconciliation
5. Assist with in memory and fundraising events administration
6. Manage complaints and complex queries sensitively
7. Process supporter amendments or cancellations from third-party agencies
8. Maintain accurate records on the CRM database
About you
9. Experience in a customer service or supporter care role
10. Confident handling enquiries by phone, email and written correspondence
11. Experience managing complex queries or complaints
12. Strong attention to detail and accurate data entry/database experience
13. Ability to prioritise and multitask in a busy environment
14. Excellent written and verbal communication skills
Desirable:
15. Experience in a charity or fundraising environment
16. Knowledge of Microsoft Dynamics (D365)
17. Awareness of GDPR, Gift Aid or fundraising regulations
If you have the required experience and can start immediately, please apply without delay as applications will be reviewed on a rolling basis.
Please note: due to the high volume of applications, we will only be able to contact candidates whose CVs have been shortlisted.As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.