The role of a EO Caseworker will include:
* Undertaking Council Tax casework, such as new entry to the list, deletion, and reconciliations, processing these using the Valuation Operating System (VOS)
* Carrying out property inspections within the Council Tax National Team ensuring that strategic targets are achieved.
* Liase directly with customers, in writing, over the phone and face to face.
* Working within current legislation and organisational policy and guidelines.
* Following robust research of a case and potential inspection of a property, attend Valuation Tribunal Hearings as expert witness, representing the Listing Officer. This may be remote or in person.
The successful candidates must be willing to travel. Once trained, you will be expected to travel to property inspections across the country on a weekly basis, alongside a blend of attendance at the office and working from home. Occasional overnight stays may be necessary, but these are not a regular requirement.
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .
The Valuation Office Agency (VOA) is the public sector's property valuation experts and advisers with a vision to be a world‑leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
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