Pertemps are delighted to be working with our public sector client to recruit a Community Alarm Response Officer on a temporary basis.Role: Community Alarm Response OfficerLocation: EdinburghHours: Full-time, rota-based 24/7 service (average 36 hours per week, including early, back and night shifts)Pay Rate:
* Standard rate: £14.02 per hour
* Unsociable hour rate: up to £22.51 per hour
(Pay rates to increase from 1st April 2026)Duration: Temporary 6-monthsStart Date: ImmediateA full clean UK drivers’ licence is required for this roleThis role requires a PVG Certificate (£59 for a new application or £18 to update an existing certificate).This is a frontline role within a 24/7 Assistive Technology Enabled Care service, delivering emergency telecare monitoring and response support to elderly and vulnerable people across Edinburgh. You will play a vital role in helping service users remain safe, independent and supported in their own homes and communities.Key Responsibilities
* Handling incoming alarm and telephone calls within a busy monitoring hub
* Carrying out emergency call handling, triage and prioritisation in line with guidelines
* Providing telephone-based reassurance, advice and support to service users
* Attending service users in person to respond to falls, mobility incidents and emergencies
* Carrying out dynamic risk assessments on all response visits
* Assisting service users safely following falls, using approved techniques and equipment
* Liaising closely with emergency services, health professionals and partner organisations
* Installing, repairing and maintaining assistive technology and telecare equipment
* Promoting prevention, wellbeing and signposting to appropriate support services
* Accurately recording actions and outcomes using internal IT systems
* Handling sensitive and life-critical information confidentially and professionally
What We’re Looking ForEssential:
* Experience working in health, social care or a similar frontline support environment
* First Aid or Moving and Handling certification
* Confidence communicating with vulnerable people by phone and face to face
* Ability to remain calm and make sound decisions in emergency or high-pressure situations
* Good IT skills and experience updating systems and records
* Strong understanding of health and safety principles
* Flexibility to work a 24/7 rota including nights and weekends
* Empathetic, resilient and team-focused approach
Desirable:
* Call handling or contact centre work
* Telecare or assistive technology knowledge
?? Apply today if you’re looking for a rewarding, hands-on role where you can genuinely make a difference to people’s lives.