Join Our Client’s Dynamic Customer Experience Team! Are you passionate about delivering exceptional service and finding solutions that make a real difference? Our client is looking for talented individuals to join their dedicated team, providing first-class support and ensuring every customer enjoys an outstanding experience. Role Details: * Rate: £12.21 per hour * Contract: 12 months initially * Hours: 37.5 hours per week * Shift: Monday to Friday, 08:30 – 17:00 with 1-hour lunch * Start Date: 29 Sept 2025 What You’ll Do: * Be the first point of contact for customers and colleagues, resolving queries efficiently across calls, emails, and live chat. * Take ownership of customer concerns, providing accurate information and ensuring timely resolutions. * Manage contract administration within set service levels, maintaining the highest standards of accuracy and compliance. * Support key projects, process improvements, and new system implementations that enhance the customer journey. * Play an active role in creating a customer-centric culture and shaping the future of the business. What We’re Looking For: * Strong communication skills with a confident telephone manner. * A keen eye for detail and excellent administrative ability. * Previous customer service experience (finance sector preferred). * Self-motivation, adaptability, and a proactive approach to problem-solving. * ...