Job Introduction
Since 1886, Whittard of Chelsea has been delighting customers with exceptional tea, coffee and hot chocolate. From our iconic packaging to our expert service, we create moments of discovery and comfort – whether that's in-store, online, or over the phone.
We're looking for enthusiastic Customer Service Advisors to join our contact centre team at Milton Park, Abingdon for the busy festive season.
* Contract dates: 1st October 2025 – 1st January 2026
* Saturdays: You'll be required to work every Saturday during this period.
* Festive availability: You'll also need to be available to work throughout the key Christmas trading period, including Christmas Eve and New Years Eve
If you thrive in a fast-paced environment, love solving problems, and are passionate about making every customer feel valued, we'd love to hear from you.
A Day in the Life of a Whittard Customer Service Advisor
Where no two days are the same, you might be:
* Answering calls, emails, and live chats from customers across the UK and beyond.
* Taking phone orders with a friendly and professional approach.
* Using your product knowledge to make tailored recommendations and upsell.
* Handling queries and complaints with patience, empathy, and efficiency.
* Logging queries accurately and keeping our systems up to date.
* Working closely with your team to keep response times sharp and customer satisfaction high.
You'll be a true brand ambassador, making sure every interaction reflects our warm, thoughtful service.
What Makes You a Great Fit?
We're looking for someone who is:
* Experienced in customer service (contact centre, retail, or hospitality).
* A great communicator – both written and spoken.
* Calm, confident, and able to juggle multiple tasks.
* Detail-focused with strong organisational skills.
* IT literate and comfortable working with customer databases.
* A real team player who thrives in a fast-paced environment.
* Minimum GCSE Grade B in English and Maths is required.
Why Join Whittard This Season?
At our Milton Park office, you'll be part of a supportive, close-knit team that keeps customer happiness at the heart of everything.
You'll also enjoy:
* Up to 50% staff discount – perfect for festive gifting (and treating yourself)
* Monthly product allowance – discover your new favourites.
* A friendly, welcoming workplace during our most exciting time of year.
Ready to Make the Season Bright?
If you're confident, customer-focused, and want to help spread a little joy this Christmas, click Apply Now to join our team.