We are seeking a passionate and experienced Field Service Engineer. This role involves diagnosing, repairing, installing, and maintaining a range of commercial coffee machines. As the company enters a significant growth phase, this position offers an exciting opportunity to support the development of the Service Department. This company prides itself on its customer-centric approach, ensuring clients receive reliable support and tailored solutions to meet their coffee service needs.
Job Type
* Full-time – Including Weekend cover (Rota – 1 in 4 weeks)
Location
South East or South West– London and surrounding areas
Benefits
* Company Van
* Company Pension
* Extensive Training
* Opportunity to earn overtime
* Employee assistance program including financial & mental health support plus staff discounts
* Additional days holiday for your birthday (subject to length of service)
* Discretionary company bonus
Key Responsibilities:
* Install new commercial coffee machines and ensure they are set up correctly.
* Repair and maintain commercial coffee machines as needed.
* Boiler inspections
* Diagnose and fix issues to minimize future breakdowns and identify potential risks.
* Develop and maintain a strong knowledge of company products and machines.
* Accurately log jobs and complete required paperwork using the online system.
* Request and fit replacement parts when necessary, including processing warranty parts promptly.
* Provide excellent service aligned with Caffeine’s values and brand standards.
* Suggest ways to improve efficiency and reduce costs.
* Respond to customer inquiries politely and professionally.
* Collaborate with the Service/Technical Manager to support business growth and improvement.
* Follow all health and safety policies and standards.
Skills and Abilities
* Minimum of 3 years’ experience working in a field-based commercial coffee Engineer’s Role
* Experience of fixing a wide range of commercial coffee machines – including traditional espresso (Conti/Gaggia/Victoria Arduino/Simonelli), coffee brewers, hot water boilers (Bunn), bean to cup (Schaerer) machines and coffee grinders
* Excellent communication skills
* Competent using phones and laptop
* Genuine passion and interest for coffee and commercials coffee equipment
* Full UK Driving license
* PSSR Training preferred
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