Job Description
Temp job: Investigation Officer-Case handler-Complaint handler
Your new companyAn independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team. Your new roleYou will be making enquires into complaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation.
* Manage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures
* Collect, evaluate, and analyse information and evidence, recommending appropriate courses of action.
* Draft clear, concise summaries and recommendations for decision-makers
* Liaise effectively with colleagues and external parties to build strong working relationships
* Accurately record and maintain case information using the in-house CRM system
* Participate in regular case review meetings with senior managers
* Support the supervision, coaching, and development of colleagues where required
* Work collaboratively with colleagues to ensure effective cover arrangements during periods of absence
* Consistently meet performance targets relating to timeliness and quality of work
What you'll need to succeed
* Ability to work within established policies and procedures
* Strong confidentiality and data handling skills
* High levels of accuracy and attention to detail
* Ability to manage multiple tasks and competing priorities
* Excellent analytical and critical thinking skills
* Ability to evaluate complex information and reach sound conclusions
* Experience managing complex casework and varied caseloads
* Ability to produce clear recommendations under time pressure
* Clear, concise and accurate written communication
* Professional and confident communicator with internal and external contacts
* Ability to work effectively independently and as part of a team
* Willingness to engage openly in collaborative discussions
* Confidence supporting less experienced colleagues
* Understanding of the legislative and regulatory environment
What you'll get in return35 hour working week, Monday to Friday. 9am till 5pmHybrid workingOffices in the heart of Manchester city centre£17.29 per hour plus holiday payASAP start
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#4790572