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Company Overview
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approximately EUR 36m in 2023. Greenview Group aims for significant growth, targeting EUR 100m in revenue. The company operates from offices in Belfast, Northern Ireland, and London, UK, serving a diverse customer base in both the public and private sectors. Greenview maintains strong relationships with government-backed, blue-chip clients and major private contractors.
Role Overview
The Project Coordinator is a key team member responsible for multitasking and prioritizing in a busy environment. Based in our Mallusk office, this role supports HVAC Capital Works projects in Northern Ireland.
Key Responsibilities
1. Coordinate site construction projects to ensure effective and timely completion.
2. Manage scheduling of engineer diaries for adequate project coverage.
3. Handle incoming calls efficiently and record details accurately.
4. Provide client support via telephone and email.
5. Log and assign response maintenance calls promptly.
6. Process operatives' paperwork and close calls for payment submission.
7. Respond within agreed timeframes and service levels to meet work order requirements.
8. Achieve targeted KPIs related to contract obligations.
9. Support cross-training to cover all aspects of the contract for absence or holiday cover.
10. Perform routine administrative tasks.
11. Communicate with stakeholders and clients effectively.
12. Escalate issues promptly to line managers or clients.
13. Undertake additional duties as required by management.
14. Ensure compliance with policies and procedures.
15. Assist with applications and certificates from authorities/clients.
16. Work safely and diligently, adhering to health and safety standards.
17. Schedule daily runs for multiple operatives and organize materials, liaising with suppliers and subcontractors.
18. Maintain professionalism and confidentiality at all times.
19. Calculate engineer performance metrics and bonuses.
Person Specification
* At least 1 year of office experience.
* Minimum of 5 GCSEs including English and Maths.
* Proficiency in Microsoft Office.
* Proactive, independent worker with limited supervision.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Ability to work collaboratively and develop relationships.
* Flexible, adaptable, and positive attitude.
* Trustworthy and approachable.
* Leadership qualities and a 'can-do' attitude.
Additional Information
Greenview Gas is an equal opportunities employer. We offer competitive salaries and opportunities for skill development within a secure environment. Skills required include administrative experience and office proficiency.
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