Overview
Guest Services Manager - AC Hotel by Marriott Birmingham at Valor Hospitality Careers UK. 40 hours per week with competitive salary. You will lead the Reception and F&B teams to deliver exceptional service across the guest journey, from a warm welcome at check-in to a well-presented breakfast, setting the standard, empowering your team, and ensuring every guest leaves satisfied.
What you’ll be doing
* Reception: Lead the Reception team day-to-day, ensuring smooth, efficient, and personalised service; be the main point of contact for guests, anticipate needs, and coordinate with departments to deliver memorable experiences; drive Marriott Bonvoy enrolment and share membership benefits; monitor guest feedback and surveys and respond quickly and constructively.
* F&B & Kitchen Operations: Oversee daily breakfast and bar operations, ensure compliance with brand standards; maintain fresh, safe, and inviting buffet and bar service with attention to food safety and hygiene; assist with ordering supplies and manage stock; support the team on the floor during peak times.
* Team Leadership: Recruit, train, and develop a motivated, guest-focused team; conduct inductions, reviews, and regular meetings to align with KPIs; coach individuals to grow and succeed; prepare rotas balancing operational coverage with development opportunities; support with employee relations, engagement, and recognition initiatives.
* Duty Manager responsibilities: Support the senior leadership team and step in as needed to keep operations running smoothly.
What we’re looking for
* Previous supervisory or management experience in hotels (front office, guest services, or F&B).
* A natural leader who inspires and motivates teams.
* Organised, detail-focused, and confident in managing multiple areas of operation.
* A problem-solver who thrives on delivering outstanding guest service.
* Professional, approachable, and guest-focused with a passion for hospitality.
Equal Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, Valor Hospitality Careers UK operates 37 hotels across brands including Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We have ambitious development plans for 2025 and beyond.
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