Resident Liaison Officer
JW-RLO-9_1780650935 Posted: 05/06/2026
Temporary Resident/Customer Liaison Officer
Location: Crewe/Chester/Stoke areas
Contract: Temporary (initial 4 weeks, with potential to extend)
Hours: Monday-Friday, 8:00am-4:30pm
Rate: Flexible - dependent on experience
The Role
An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension.
You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.
The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.
Key Responsibilities
As a Resident/Tenant Liaison Officer, your duties will include:
1. Leading resident and community engagement activities and building strong local relationships
2. Communicating clearly with residents about upcoming works, timelines, and expectations
3. Acting as the main point of contact for resident enquiries, concerns, and feedback
4. Coordinating access arrangements to support project delivery
5. Resolving access or resident-related issues promptly, escalating where appropriate
6. Maintaining accurate records of communications, access agreements, and issue resolution
Essential Requirements
7. Previous experience in a face-to-face customer service role
8. Ability to handle sensitive situations with professionalism and empathy
9. Strong communication, resilience, and negotiation skills
10. Proficient in Microsoft Office
11. Full UK driving licence and access to a vehicle
Desirable Experience
12. Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
13. Experience working within the social housing sector
What's on Offer
14. Competitive pay, dependent on experience
15. Mileage expenses for business travel
16. Opportunity to work on meaningful community-focused projects
17. Potential for contract extension or permanent employment