Job Description
Income Manager
We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio.
Position: Income ManagerSalary: £57,904 to £63,032 per annum (London weighted), dependent on experienceLocation: Stratford, London with hybrid working (20% to 40% office based)Hours: Full timeContract: Fixed Term Contract, 11 monthsClosing Date: 28 April 2026Interview Dates: 5 and 6 May 2026
About the Role This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio.
Key responsibilities include:
* Leading and developing teams managing between 9,000 and 20,000 accounts
* Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m
* Embedding a high-performance culture through coaching and development of Customer Account Managers
* Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies
* Using data and insight to identify risk, improve outcomes and influence senior stakeholders
* Working collaboratively across teams to improve service delivery and customer outcomes
* Supporting continuous improvement, policy development and operational strategy
About You You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results.
You will demonstrate:
* Proven experience managing teams in a fast-paced, target-driven environment
* Strong leadership and people development skills with the ability to motivate teams to achieve KPIs
* Excellent communication skills and the ability to influence a wide range of stakeholders
* In-depth knowledge of housing law, landlord and tenant legislation and welfare reform
* Strong organisational and problem-solving abilities with a proactive approach
* Experience working with internal and external partners to resolve complex cases
* Ability to analyse performance data and support strategic decision-making
About the Organisation This organisation is one of the UK’s leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives.
They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach.
Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager
Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.