Despatch Manager The company: Cala Consulting are recruiting for a Despatch Manager for their client based in Chester. The Despatch Manager to lead and manage our despatch operations within a high-volume Glass Processing facility. This is a critical role in ensuring the products are dispatched accurately, safely, and on time to meet customer requirements. The role: The successful candidate will have a strong background in manufacturing despatch operations, ideally within the glass industry, and a proven track record in team leadership and logistics coordination. Key Responsibilities Oversee the day-to-day operations of the despatch department to ensure timely and complete delivery of products. Plan and organise daily tour areas (delivery routes) in collaboration with transport and logistics teams. Allocate and coordinate staff across delivery tours, ensuring optimal workforce utilization. Ensure all loads are packed and prepared for despatch on schedule, with no shortages or errors. Conduct daily checks and ensure compliance with loading procedures, health & safety, and quality standards. Liaise closely with Production Managers to ensure despatch and production schedules are aligned. Monitor and manage team performance, attendance, and adherence to company policies. Maintain accurate records of dispatch activities and report on department KPIs. Identify and implement continuous improvements in despatch processes. Train, mentor, and develop dispatch team members to achieve department goals. Experience required: Proven experience in despatch/logistics within a manufacturing or industrial environment (glass processing preferred). Strong people management and leadership skills with the ability to motivate and direct a team. Excellent organisational and problem-solving abilities. Good communication skills with the ability to work cross-functionally, especially with Production and Logistics. Ability to work under pressure and adapt to changing priorities. Sound knowledge of health & safety and loading compliance in a manufacturing environment. Competent with scheduling tools and Microsoft Office Suite; familiarity with dispatch a plus. Benefits Competitive salary and overtime opportunities Supportive team environment Opportunities for growth and development within a growing organisation Employee Assistance Programme