Position information
The part-time Chantecaille Beauty Consultant works 2 days a week for our brand new counter opening in John Lewis, Solihull. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include maintaining the store environment and operations and assisting with administrative and housekeeping duties.
Main responsibilities
* Customer service and performance
o Achieve the targets set by the company as communicated by the Counter manager with respect to items per transaction, average £ sale and mix of business.
o Deliver the highest level of service to ensure every customer has an excellent experience at counter.
* Events
o Execute events according to the guidelines as directed by the Counter manager, Account executive or Head Office.
* Stock
o Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day.
o Ensure drawers and storage areas are tidy and highlight discrepancies or issues to the Counter manager.
* Maintain the work environment
o Participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business.
o Maintain a clean and organised work area, clean as you go.
o Replace missing, finished or damaged products and equipment once authorised by the counter manager.
o Maintain proper placement and condition of merchandise on counters, shelves and stock holding areas.
o Inform store management/Counter Manager of any store maintenance or Health and Safety issues, potential hazards or accidents.
* Teamwork
o Undertake specific tasks as given by the Counter Manager including administrative paperwork and services.
o Work with team members and the Counter Manager to ensure efficient running of the store.
o Provide excellent internal customer service and develop good working relationships with colleagues.
* Administration
o Assist with inventory counts.
o Complete all administration accurately, legibly and on time.
Position qualifications
* Retail experience, preferably in a customer focused, beauty environment.
* Advanced knowledge of beauty products.
* Proven track record of achieving sales targets.
* Works well within a team, and independently.
* Ability to work well in a fast-paced, team oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
* Able to work flexible hours including early and late shifts, weekends & bank holidays.
* Previous experience in luxury beauty industry and department stores desired but not mandatory.
* Beauty Therapy level 3 - desired but not essential.
In return, Chantecaille offers:
* 30 holiday days (including bank holidays) - pro-rated based on working days
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