Purpose of the Role
The Administrator will provide essential support to the sales, account management, and operations teams within the TPI energy brokerage. They will be responsible for ensuring smooth day-to-day operations, managing contract administration, liaising with suppliers, and maintaining accurate customer records. This role is critical in ensuring compliance, efficiency, and excellent customer service across the business.
Key Responsibilities
* Contract Administration
* Process and validate customer contracts with energy suppliers.
* Ensure all documentation is accurate, compliant, and submitted within deadlines.
* Track contract start dates, renewals, and termination notices.
* Supplier & Customer Liaison
* Communicate with energy suppliers to resolve contract, billing, and metering queries.
* Support customers with updates, data requests, and issue resolution.
* Data Management & Reporting
* Maintain and update CRM systems with accurate client information.
* Generate reports for management on contract pipeline, renewals, and supplier performance.
* Monitor compliance with industry regulations (Ofgem/TPI code of practice where applicable).
* Operational Support
* Support sales team with quotations, pricing requests, and tender submissions.
* Ensure all internal processes and workflows are followed consistently.
* Assist in preparing client proposals, presentations, and renewal packs.
* General Administration
* Handle incoming calls, emails, and correspondence.
* Organise and maintain digital filing systems.
* Provide general administrative support to the wider team.
Skills & Competencies
* Strong organisational and time-management skills.
* High attention to detail and accuracy.
* Excellent written and verbal communication.
* Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
* Experience with CRM/database systems (energy industry CRM experience desirable).
* Experience using Freshdesk (desirable but not essential).
* Ability to prioritise tasks and work to deadlines.
* Team player with a proactive and problem-solving mindset.
Qualifications & Experience
* Previous experience in administration or support role (essential).
* Experience within the energy or utilities sector (desirable, but not essential).
* Knowledge of the UK energy market, suppliers, and procurement processes (advantageous).
Personal Attributes
* Professional and customer focused.
* Self-motivated and able to work independently.
* Adaptable and willing to learn new processes.
* Reliable and trustworthy with sensitive information.
Salary & Benefits
* Competitive salary (dependent on experience).
* Performance-based incentives (where applicable).
* 20 days annual leave plus bank holidays.
* Pension scheme.
* Career development opportunities within the growing energy sector.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Company pension
* On-site parking
* Referral programme
Experience:
* Energy Industry: 1 year (preferred)
Language:
* English (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person