We at Work Lyf are looking for a dedicated Customer Service Assistant to join our client’s team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and supporting clients before and after they purchase our products. You will play a vital role in ensuring customers receive the highest level of care and support. Previous experience working in a manufacturing facility is essential. Main Responsibilities * Provide outstanding customer service by answering incoming phone calls and emails * Make outgoing calls to update customers on their orders * Investigate and resolve a wide range of complaints * Log complaints on the system and escalate to the relevant department * Welcome and support customers visiting the site * Organise Service Engineers’ schedules and arrange customer visits * Book courier services such as TNT * Develop technical knowledge of our products to better assist customers Personal Specification * Previous experience working in a manufacturing facility is essential * Strong written and verbal communication skills * Excellent timekeeping and punctuality * Ability to problem-solve effectively * Approachable and helpful attitude with a focus on customer service * Good IT skills Working Hours Monday – Friday, 08:00 – 16:30 (30-minute unpaid break)...