Business Support Officer
This new exciting role will support the Development Management function with our customer engagement and Business support functions. The job will encompass a wide range of administrative and business support tasks, including responding to a variety of enquiries from a diverse range of customers. As part of the role you will also be required to assist in drafting complaint responses for managers, in relation to both enquiries and complaints.
In addition you will support the service, in the raising and monitoring of purchase orders for a variety of goods and services required within the department.
Organisation Cheshire East Council Location Crewe, Macclesfield Job Category Place Grade CEC NJC - Grade 5 Salary Min £26,403 per annum Salary Max £28,142 per annum Hours per week 37 Weeks per year 52.143 Employment Type Permanent Closing Date 31/08/2025 Ref No E3181 Documents
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Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.
At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.
ABOUT THE ROLE
A fabulous opportunity has arisen for someone to join our team as a Business Support officer. You will be providing an effective and efficient customer focused role, playing an integral part within the Business Support operation in managing a wide range of communications including complaints, FIO requests and have the ability to confidently draft responses on behalf of Managers as necessary.
Enquiries are received from both internal, external and Elected Members, developers and agents. The role will require good skills to evaluate all communications, and to be able to convey responses incorporating elements of technical information in a format to meet relevant audience’s needs.
The role will provide you with a great opportunity to utilise skills sets such as:
2. Ability to manage a wide range of customer complaints
3. Assessment, evaluating and prioritisation of workloads;
4. Excellent communication skills, confident to liaison with a wide range of both professional staff and managers.
5. Demonstrating excellent time management skills;
6. Developing strategies to maximise best use of systems and processes;
7. Ability to work under pressure to meet peaks in demand;
Cheshire East is a large planning authority that offers a diverse range of experiences and opportunities. Accordingly, the role can be demanding, but also interesting, as no two weeks are ever the same.