About By Pariah
By Pariah is an award-winning modern fine jewellery brand born in London and shaped by a global outlook. Our collections are defined by sculptural elegance, quiet refinement, and a deep respect for the materials we use and the stories they tell.
Crafted from 100% certified recycled gold and silver and set with natural, untreated gemstones, each piece celebrates raw beauty and traditional craftsmanship. Designed to transcend trends, our jewellery is seasonless, enduring, and meant to gather meaning over time.
Worn by cultural icons including Michelle Obama, Hailey Bieber, Florence Pugh, and Julianne Moore, By Pariah has become a favourite among women who value subtle strength, thoughtful design, and timeless luxury with purpose.
We're a brand with big plans. With growing international recognition and a global community, we're entering an exciting phase of expansion and building the kind of best-in-class team that will help take us there.
You'll be joining a small but mighty group of high-performing, deeply committed individuals who combine excellence with warmth. We work hard, move fast, and support each other every step of the way. If you're ambitious, detail obsessed, and excited by the opportunity to help scale a modern luxury brand properly, this could be the place for you.
The Role
We are looking for a highly organised, commercially aware Senior Operations Coordinator to take ownership of our in-office warehouse, product logistics, and operational customer experience.
This is not just a warehouse role, and it is not just a customer service role. It is the bridge between product, systems, and people.
You will sit at the centre of our physical and operational ecosystem. From DTC fulfilment to reverse logistics, production coordination to wholesale dispatch, and customer order queries to delivery issues, you will ensure that product moves efficiently and customers feel supported, informed, and confident.
You will protect margin through precision.
You will protect brand reputation through clarity and care.
What you'll do
In-Office Warehouse Management
Oversee day-to-day running of our in-house warehouse.
Maintain accurate stock levels across DTC, wholesale, press, and samples.
Implement and refine inventory systems to minimise discrepancies and shrinkage.
Ensure the space is orderly, secure, and operationally efficient at all times.
DTC Logistics
Manage order fulfilment from pick and pack through to shipment.
Ensure shipping accuracy, presentation quality, and timely dispatch.
Monitor courier performance and proactively resolve delivery issues.
Work closely with customers where necessary to provide clear delivery updates.
Reverse Logistics
Manage returns, exchanges, repairs, and quality checks.
Ensure returned stock is assessed, reconditioned where possible, and accurately reintegrated into inventory.
Identify patterns in returns to inform product and quality improvements.
Production Coordination
Coordinate inbound deliveries from manufacturers and workshops.
Track production timelines and manage intake processes.
Conduct quality control checks before stock enters sellable inventory.
Ensure production paperwork and cost tracking align with finance systems.
Wholesale Logistics
Prepare and dispatch wholesale orders globally.
Manage export documentation, customs paperwork, and compliance requirements.
Coordinate with retail partners to ensure smooth intake and timely delivery.
Track and report wholesale stock movements clearly.
Customer Care & Operational Support
Act as the first point of contact for customer queries relating to orders, shipping, returns, repairs, and product availability.
Respond promptly and professionally to emails and operational enquiries.
Resolve delivery issues, lost parcels, and returns complications with calm and clarity.
Maintain a high standard of written communication that reflects our luxury positioning.
Escalate sensitive issues appropriately while taking ownership of solutions.
Identify recurring customer friction points and feed insights back into operations and product teams.
Systems and Process
Maintain clean and accurate data within Shopify, inventory systems, and internal trackers.
Develop clear SOPs that allow operations to scale without chaos.
Continuously improve efficiency, accuracy, and margin protection.
Work closely with finance to ensure stock reconciliation and reporting integrity.
About You
3 to 5 years experience in operations, logistics, supply chain, or customer care within fashion, jewellery, or premium DTC brands
Highly detail oriented and process driven
Strong written communication skills with a calm and professional tone
Comfortable handling both physical stock and customer communication
Commercially aware and understand how operational errors impact margin and reputation
Calm under pressure and able to problem solve quickly
Proactive, accountable, and motivated by building systems that work
Interested in sustainability, responsible sourcing, and thoughtful production
Why This Role Is Special
You will sit at the operational heart of a fast-scaling fine jewellery brand
You will directly shape how customers experience the brand after purchase
You will help build the systems that allow us to grow internationally without losing control
As we scale, the operational infrastructure and service standards you help build will scale with us