Job Description
Service Manager - Repairs, London, Housing Association, £23 - 28 p/hour Inside IR35
Your new company
We are seeking an experienced Service Manager to lead a team responsible for delivering high‑quality programmed works in customers’ homes. This role is ideal for someone who thrives in a fast‑paced environment, has strong leadership capabilities, and is committed to ensuring excellent service delivery, safety compliance, and continuous improvement.Your new role
* Team Leadership: Manage a team delivering programmed works within occupied homes, ensuring productivity, quality, and excellent customer experience.
* Performance & Quality Oversight: Monitor operative performance by conducting regular quality audits on works and materials, both in progress and upon completion.
* Financial & Resource Control: Ensure effective financial oversight and that adequate labour and material resources are available to deliver programmes efficiently.
* Subcontractor Management: Oversee the performance and compliance of approved subcontractors, ensuring they meet quality, safety, and timeliness expectations.
* Vehicle & Stock Monitoring: Ensure operatives maintain appropriate vehicle stock levels and comply with stock management procedures.
* Materials & Compliance: Manage materials in alignment with legislation, industry standards, and internal policies.
* Health & Safety Compliance: Ensure all works conform to Health & Safety requirements and that safe working practices are consistently followed.
* Customer Resolution: Lead timely investigation and resolution of customer complaints, ensuring systems are updated and workflow tasks are completed.
* Safeguarding: Promote the protection and safety of customers by ensuring safeguarding procedures are followed and concerns are correctly identified, monitored, and escalated where required.
What you'll need to succeed
* Experience managing teams within repairs, maintenance, housing, construction, or property services.
* Strong knowledge of quality standards, H&S compliance, and regulatory requirements.
* Excellent communication and stakeholder management skills.
* A proactive and solutions‑focused approach.
* Commitment to delivering safe, customer‑centred services.
What you'll get in return
Flexible working options available.Opportunity to lead meaningful work that impacts customers’ homes and wellbeing.Supportive working environment with opportunities for professional development.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4774784