COME AND JOIN US. .. We are currently seeking a self assured, innovative and inspiring Garden Café Manager to join our Food & Beverage Leadership Team. ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: You’ll take pride in playing host to our guests and will lead the café floor from the front, overseeing a very busy high-volume café across breakfast and lunch service, while playing a support role to your fellow F&B leaders Conducting the symphony of the whole Garden Café operation, you’ll intuitively know how to pre-empt the needs of our guests and our incredible team, who value leadership as much their passion for service You’ll have responsibility for all areas of our service and preparation, including our display areas, stations and equipment, ensuring all opening, closing and management checklists and tasks are completed daily, every day is different Always in tune with the latest trends and innovations, you’ll proactively seek opportunities to refine and enrich our guest offering You’ll play an instrumental role within the division as the face of F&B for our Leisure members – nurturing and harbouring strong relationships is crucial to the successful management of the café Intuitively read the room, anticipating, and fulfilling the expectations of our guests; always warm, thoughtful, professional, and well groomed, you play your part in ensuring luxury service is our signature Engaging, motivating, and inspiring a strong and passionate team, you’ll ensure they consistently deliver exceptional service and are equally spell-bound by the magic and theatre of the experiences they create. Developing strong relations with our Culinary team, you’ll work together to demonstrate that shared passion, clear communication, and living our values is what truly galvanises the team and drives excellence. Nurturing and developing talent ensuring that your passion and expertise is lived through others; instilling a culture of continuous development and innovation, identifying new ways to surprise and delight your guests and your people You’ll work alongside a strong and experienced senior F&B leadership team who share your passion for the very best in food, drink, and people leadership Working hand-in-hand with our F&B Development Partner, you’ll be driving team engagement, training and development, and recruitment Financially astute and able to run a profitable department, you’ll take full accountability for the profitability and performance of your business end to end Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: You have fantastic experience in a similar role with an outstanding track record of success within a café setting Positive, warm and friendly, you have the ability to adapt and work in a fast paced, busy environment; you’re focused and flexible, never afraid to ask for help Energised and fuelled by a high paced operation and equally high expectations, you’re resilient, and skilled at managing multiple and often competing priorities You possess a positive, professional, and courteous attitude, always see a glass half-full, and are consistent in your mood, manner, and behaviour. Intuitively you put yourself in the shoes of others whether that be your guests or your people; no matter how many times an issue has been presented to you, you recognise that to this person it’s likely a first An early bird, working flexibly during the week and weekends, leading from the front and by example You have an exceptional and discerning eye for detail and take pride in fixing the small things that make a big difference, and you have high expectations of yourself and others. You drive high performance and ensure others are brought on the journey with you Bringing a strong people focus and the desire to grow and nurture team members through coaching and training, you possess a good understanding of labour management and how central this is in achieving a profitable business Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What’s in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint If you are our next Garden Café Manager, please forward your most recent CV to us today! 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