Job Description
This Luxury Department store is seeking flexible Department Managers who can step in for peak sales periods, pop-ups, team cover and ad-hoc business needs. Your role will be to manage the floor staff in the given department or pop-up, ensure stock loss is minimal, drive business standards within the team and act as a role model when handling customers and colleagues through effective communication.
Responsibilities:
* Foster a high-performance culture and exceptional customer service within the department team.
* Oversee daily operations to ensure efficiency and adherence to store standards.
* Formulate strategies to achieve sales targets and enhance customer experience.
* Manage high-traffic situations adeptly, showcasing resilience and professionalism.
* Collaborate effectively with store management and other departments for a unified approach.
* Monitor and react to market trends, customer feedback and sales data.
* Uphold the store’s standing for luxury retail standards and excellence.
* Act as a true Selfridges ambassador by and lead by example following the store's values
* Maintain a positive can- do attitude at all times
* Ensure compliance with all company policies and procedures, including safety and security protocols.
* Maintain a clean, organized, and visually appealing department at all times.
Requirements:
* A proven track record as a Department Manager or a similar role within fashion retail.
* Strong people skills with experience in team management.
* The ability to excel under pressure within a dynamic retail setting.
* Outstanding customer service, communication and interpersonal skills.
* Resilience, adaptability, stamina and a proactive approach towards challenges.
* A profound understanding of fashion retail trends and the market.
* Organisational and multitasking abilities.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Knowledge of retail operations and inventory management practices.
* Flexibility to work evenings, weekends, and holidays as required during peak seasons.