Implementation Consultant / Product Specialist / Customer Solutions Consultant / Product Enablement Consultant
Location: Glasgow or Edinburgh (Hybrid) - 2 days office 3 from home
Employment Type: Permanent | Full-time
Experience Level: Open to early‑career and graduate applicants with an interest in Data / SQL or someone skilled in this field already
About the Role
We're looking for a motivated and curious individual to join our team as a Product Enablement Consultant. This is a hands‑on technical role where you'll become an expert in our platform and help customers get the most value from it.
Whether you already have experience in SaaS, data, or system configuration - or you're a graduate with strong analytical skills and a passion for problem‑solving - we'd love to hear from you. Full training and mentoring are provided.
What You'll Be Doing
In this role, you'll work closely with customers to help them understand, configure, and use our platform confidently and effectively. Your work will include:
Technical Enablement
Configuring and tailoring the platform to meet customer needs
Analysing and validating data using Excel or similar tools
Troubleshooting platform issues and identifying root causes
Documenting solution designs and configuration steps
Customer Engagement
Leading workshops, demos and 1:1 sessions covering advanced product features
Supporting users in understanding best practice and optimising workflows
Acting as a point of escalation for complex customer challenges
Continuous Improvement
Providing feedback to internal teams on recurring issues or gaps
Creating simple documentation or video guides to support product learning
Contributing to process improvements and knowledge sharing
What We're Looking For
You don't need to be an engineer - but you do need to be naturally analytical, curious, and comfortable learning technical concepts.
Essential
Strong problem‑solving skills and a logical mindset
Comfortable working with data (Excel, formulas, basic analysis)
Ability to understand how systems and workflows connect
Clear written and verbal communication
Confidence engaging with customers and internal teams
Proactive approach to learning and ownership of tasks
Desirable (Nice to Have)
Experience with SQL, data querying, or Power BI
Exposure to SaaS platforms, workflow tools, or low/no‑code configuration
Any customer‑facing or support experience
Background in finance, accounting, or data processing environments
Familiarity with tools like Jira, ServiceNow, or other ticketing systems
Graduates with relevant degrees (Computer Science, Data, Business, Finance, Maths, Economics, or similar) are strongly encouraged to apply. We're open to applicants from all backgrounds if you can demonstrate the right mindset and potential.
Why This Role Is a Great Opportunity
Full technical training and onboarding provided
Clear progression into roles across Product, Implementation, Data, or Customer Success
Hybrid work in Glasgow or Edinburgh
Work with well-known brands and financial institutions
Supportive, collaborative team with strong mentoring
How to Apply
If you're excited by the blend of technology, problem‑solving, and working directly with customers - and you want a role with excellent long‑term career prospects - we'd love to hear from you.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy