Air Export AOG/Critical Logistics Service Agent - Monday - Friday (Night Shift)
3 weeks ago Be among the first 25 applicants
Company Description
We take care of our employees, and they take care of our customers!
About Us
Join a global community! The international logistics industry is vital to global trade; we facilitate worldwide supply chain management with professionalism, leadership, and a friendly environment. Expeditors, headquartered in Seattle, Washington, is a Fortune 500 company with over 19,000 professionals across 350+ locations worldwide. We provide customized solutions and seamless information systems to meet the sophisticated needs of international trade.
Our Mission
We recruit, train, and retain top logistics and technical experts globally. We promote from within—over 50% of our employees have been with us for more than five years. Our compensation program encourages growth, passion, and career development.
Job Description
Scope of Position: Support the AOG/CLS Operation to ensure smooth departmental functions within the branch, focusing on Operations, Systems, and Culture, in compliance with company policies and procedures.
Major Duties and Responsibilities
Operations:
* Handle high-profile, high-pressure shipments efficiently.
* Proactively find solutions for service failures, keeping customers informed and offering alternatives.
* Learn about Road Freight, Imports, and industry norms for AOG.
* Monitor shipments during and outside normal hours.
* Be ambitious and ready to advance your career.
* Negotiate effectively.
* Understand and improve department process flow.
* Ensure compliance with regulations and policies.
* Follow all standard operating procedures.
Sales:
* Assist in transitioning new and existing business.
* Provide pricing, routing solutions, and technical support proactively.
* Respond promptly to proposals and quotations with competitive pricing.
Systems:
* Be receptive to system updates and enhancements.
* Suggest improvements for systems and processes.
Qualifications
* Market and product knowledge.
* Effective interpersonal communication skills.
* Experience handling AOG and CLS movements.
Additional Information
Hours: Monday - Friday, 2000-0430 or 1500-1130
Benefits:
* Competitive salary
* Pension
* Private Medical Insurance
* Stock Purchase Plan
* Training and Development
Employment Details
* Seniority level: Not Applicable
* Type: Full-time
* Function: Other
* Industries: Transportation, Logistics, Supply Chain
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