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Job Title: Event Planner
Location: Beaulieu National Motor Museum
Salary: £27,000 per annum
Contract: Full-Time, Permanent
As an Event Planner you will take the lead in coordinating all aspects of conference, event and wedding bookings for the venue, for both external and internal customers. The role will include conducting show rounds to support conversion through to meeting customers to establish final details whilst ensuring every customer receives a high standard of service from start to finish. Proactively upselling and always aiming to exceed customer needs and expectations.
Responsibilities
* Conducting reactive sales activities including responding to voice and email enquiries from initial to final details for events.
* Co-ordinating events across all market segments for both external and internal customers.
* Utilising CRM system (Delphi) during the planning phase to ensure all details are recorded and reflect customers’ requirements.
* Producing accurate and detailed event orders; handing over and liaising with operations team for successful delivery of events; leading weekly BEO meetings.
* Achieving agreed performance and upselling sales targets.
* Conducting venue show rounds and post-contract planning meetings (face to face and TEAMS).
* Ensuring all sales revenue is accurately recorded in Delphi and post-event sales are updated.
* Attending weekly sales forecast calls and sales review meetings, when required.
* Generating and sending accurate full pre-payment invoices to the customer and ensuring payments are received in line with terms.
* Conducting post-event calls to obtain feedback and optimise repeat business opportunities; ensuring feedback is acted upon to drive continuous improvements.
* Sharing new and repeat business leads with the Sales Manager.
* Liaising with client onsite teams to ensure a harmonised approach.
* Attending venue showcase events and familiarisation trips (FAM), as required.
* Supporting innovative campaigns for the sales and marketing plan.
* Maintaining accurate, up-to-date reports and information.
* Maintaining Delphi FDC booking system compliance benchmarks and other key metrics.
* Building and maintaining working relationships with local event partners.
* Supporting creation of new packages and enhancements to develop the venue’s C&E offering.
* Carrying out administration duties as requested and ad hoc tasks as required.
* Demonstrating a “can do” approach and coordinating all Conference and Event bookings including weddings.
* Contributing to the achievement of the C&E sales budget.
* Reactive sales activities for the venue including internal client bookings.
* Ensuring invoices are generated, distributed and paid in line with T&Cs.
* Preparing accurate sales reports/forecasts and achieving venue performance standards.
* Performing ad hoc tasks to ensure the success of C&E business at the venue.
The Ideal Candidate
* Have experience in event coordination/planning
* Have excellent communication and customer service skills
* Demonstrate a thorough approach to work and show great attention to detail
* Be able to establish positive working relationships and communicate effectively
* Be able to develop partnerships with industry contacts
* Show initiative, drive and ambition to deliver and be a confident decision maker
* Self-motivated and ability to maintain focus in the achievement of sales targets and customer satisfaction measures
* Good understanding of database management and be competent in Microsoft
* Be an effective team player
* Previous experience within hospitality sales & event planning
* Experienced in achieving KPIs
* Good understanding and working knowledge of CRM systems (ideally Salesforce/Delphi) & Microsoft 365
* Excellent communication skills
Benefits
* Free meals
* Onsite free car parking
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Digital GP and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Discounts on groceries with Tesco, Sainsbury’s, Morrisons and more
* Up to 44% off cinema tickets
* Cash rewards for spending with partners
* Free wellness, mindfulness and exercise classes
About Us
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring experiences in iconic cultural and heritage destinations.
Job Reference: com/0610/64305001/52363244/R/WJ #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management
* Industries
* Food and Beverage Services
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