ESR and Workforce Systems Administrator
The closing date is 30 April 2026
An excellentopportunity has arisen to join our busy workforce team and commence a careerwithin Human Resources. Under the guidance of the Senior Administrator, you will be responsible for the maintenance and accurate input of employee data, pay and non-pay impacting.
Applicants require a level 3 qualification in a business administration related subject or be educated to academic level 2 with considerable recent NHS experience.
The ability to prioritise a busy workload and work flexibly to meet strict deadlines are essential requirements of the role as well as a good customer focus, when dealing with internal and external complex and routine queries.
There will be a combination of home and office based working from 2 Kings Court, Worcester. You will be provided with the appropriate equipment to be able to work from home effectively.
This is a permanent full time post working 37.5 hours per week, over 5 days.
We are a supportive team and you will receive full training to ensure you can succeed in this role.
Shortlisted candidates will be required to undertake an additional assessment as part of the selection process and this will be conducted via email prior to the interview date.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time‑limited visa, there is no guarantee of sponsorship at point of expiry.
Main duties of the job
You will be part of the busy EST Workforce Team which is part of the wider Human Resources team with various sub‑departments.
You will undertake a fundamental role in the maintenance and accurate input of employee data onto the national NHS workforce system (ESR), ensuring the schedule of monthly deadlines is met and employees are paid in a timely manner.
You will also provide helpdesk support for managers and employees using the self‑service aspects of ESR for maintaining some of their own information.
You will act as a key contact for enquiries from managers, staff and our outsourced payroll provider regarding employee information on ESR, responding to routine and complex enquiries relating to pay and terms and conditions of service.
You will also liaise internally with other key departments within the Trust, investigating and resolving any queries or anomalies to ensure the accuracy of information on ESR.
Use of keyboard/VDU for a substantial proportion of the working day. Requires accurate and advanced keyboard/data‑inputting skills.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexibleworking options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
Sharing your data
As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust’s understanding of where you gained interest in working for the Trust.
Person Specification
Qualifications
* Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/ RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C in English and Maths) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
* Minimum of one years experience using Microsoft Office packages (Word, Excel/ databases) and working in an office environment
* Recent experience of work involving regular data inputting to strict deadlines
* Experience of investigating and resolving queries through the application of relevant work procedures
* Previous similar experience in inputting and mail merging
* Recent experience of working in the NHS or another large organisation.
Knowledge
* Knowledge of Agenda for Change NHS Terms and Conditions of Service
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
#J-18808-Ljbffr