TRADE SALES SUPPORT – PERMANENT FULL TIME - ROLLESTON/CHRISTCHURCH
ProBuild ITM is part of the nationwide ITM Co-Operative supplying building products to the building and allied trades. With our motto of “We’ll see you right” we believe in making it as easy as possible for our customers.Trade Sales Support team member at PROBUILD ITM, your role is pivotal in providing essential support and communication to our Account Managers and the wider team to deliver on our sales promises. Your main objective in this dynamic position will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs
About the roleAlongside your team, you will:
* Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction.
* Actioning customer enquiries by phone, email & walk-in customer contact.
* Collaborate with stakeholders to arrange prompt and efficient delivery to our trade customers.
* Diligently track backorders to ensure comprehensive follow-up and fulfilment.
* Deliver exceptional customer service by swiftly identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately.
* Seek out value-added solutions for internal and external customers.
About you
* Skilled administrator known for their exceptional efficiency and precision.
* Robust organisational skills coupled with effective time-management capabilities.
* Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions.
* Computer literacy is important, confident user of Outlook, Word & general computer software, however, full training will be given on our in-house computer systems.
* Innate interpersonal skills, adept at fostering trust and building rapport with our valued customers.
* Collaborative individual committed to working within a team environment.
* Prior exposure in customer service or sales-related roles.
Please note: A pre-employment drug test will be required, and you must be eligible to work in NZ on a permanent basis.
To apply please email CV and Cover Letter to Reagan Smith - mailto: mailto:rsmith@probuilditm.co.nz
Apply online for this role or contact Reagan for more information.
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