Who are we? Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 350 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the worlds biggest brands trust us to help them transport their goods more efficiently, sustainably, and safely. The likelihood is, if youve eaten it, worn it or used it, it was moved on or in one of our containers. Brambles employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com. Position Purpose Execution of 1 st level Support of all customer queries by phone & email and being 1 st point of contact for existing customers Key Responsibilities Deliver best in class customer service to all customer of Automotive UKI Receive customer queries, perceive information and support customers through email & phone Train customers on web-based service solutions and on CHEP business processes Provide close support to customers to identify solutions (supply reports/ information from ERP / CRM systems) for specific problems Work closely with all interfaces between customers and internal stakeholders Maintain Service relevant data in CRM system. Monitor own completion of workload and meet objectives. Run ERP reports and analyse results and present rationale for under and over performance, trends and discrepancies working experience in a logistic and/or customer service environment CRM and ERP working experience Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies Continuously improve specific processes in line with ISO 9001 and 14001 certifications W orking experience in a logistic and/or customer service environment CRM and ERP working experience Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies Some of our benefits include: Competitive Remuneration package Training delivered both in-role and in the form of structured training programs Annual bonus based on company & personal performance. Opportunity to take part in the Brambles share program. Fully committed to a future of flexible working Pension contribution and Private Medical insurance Various health & wellbeing events and programs 25 Days holidays per year 3 Working Days per annum to use for social projects. As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.