Job Advert
About The Role
At mhs homes, our ambition is clear to help end the housing crisis in North Kent. To achieve this, we need talented people who care about delivering safe, decent, and well maintained homes for our customers. Were looking for a highly organised, customer focused Asset Services Administrator to join our busy Capital Works team to cover maternity leave until 11th September 2026.
In this vital role, youll support key asset management functions, ensuring accurate data management, effective contractor coordination, and excellent customer service. This is a varied and rewarding position where no two days are the same. Youll work closely with surveyors, contractors, and colleagues across the organisation to help deliver efficient repairs, inspections, and wider asset management activities. Youll also support our Adaptations service, which helps customers live independently in their homes an aspect of the role that brings real job satisfaction. In addition, you will assist with major Capital Works projects, contributing to improvements across our housing stock.
What youll be doing
Providing administrative and scheduling support across the Capital Works team to ensure excellent customer service
Supporting Contract Managers with arranging meetings and taking minutes
Liaising with external contractors for updates on repair works and keeping systems accurate and up to date
Arranging property inspections for Surveyors, raising resulting repairs, and documenting outcomes
Managing the team email inboxes and responding to general enquiries
Supporting complaint investigations and helping produce Stage 1 complaint responses
Ensuring accurate data entry and record keeping across Housing and Asset Management systems
Raising purchase orders, processing invoices, and supporting effective contract/supplier management
Building positive working relationships across the business
Working collaboratively with other teams to ensure all enquiries reach the right place
Taking the lead on general enquiries to ensure timely and effective customer resolution
Supporting the production of reports, letters, and other documents
Contributing to team and corporate objectives
What youll bring
Essential
Experience in a customer service environment
Strong numeracy, literacy, and IT skills
Excellent written and verbal communication skills
Ability to work effectively with colleagues at all levels
Strong attention to detail
Good presentation skills (oral, written, numerical)
Analytical and problem solving skills
Ability to prioritise workload and meet deadlines
Desirable
Ability to manipulate data in Microsoft Excel
Experience using Keystone or similar asset management systems
This role requires a minimum of 3 days per week in the office.
Please note: due to business needs and workload, this may increase to 45 days per week. Attendance for mandatory meetings, training sessions, etc.
We Offer
A performance based annual bonus (pro-rata) + pension contributions matched up to 6%
28 days holiday + bank holidays (pro-rata)
Training & Development and opportunities for continuing professional development including regular tool box talks
A great team of colleagues to work with
Regular social and charitable events and a range of wellbeing activities
Enhanced family leave policies
A really competitive package of flexible employee benefits including a cycle to work scheme
Free parking and disabled parking
Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Were a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, well offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.
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