Customer Service Administrator Location: Nelson Pay: £12.60 per hour Contract: Temporary, Full-time, Mon – Fri, 9am-5pm (37hr week) An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Service Administrator. In this role, you will provide a national client base with a high standard of customer service, working closely with clients and field staff. You will also be responsible for completing administrative duties accurately and maintaining up-to-date records in line with company procedures. Key Responsibilities * Provide a courteous and professional telephone service to customers, ensuring their needs are met efficiently. * Become fully competent, through in-house training, in the use of company systems to meet customer requirements and share accurate information. * Manage administrative tasks, including data entry, record keeping, and processing documentation accurately. * Prepare, issue, and track invoices, ensuring timely and accurate billing for customers and internal records. * Represent the company positively at all times in line with customer care standards. * Identify and resolve customer issues or escalate where appropriate. * Maintain clear communication with both internal and external stakeholders. * Ensure all documentation is completed accurately, stored correctly, and accessible when needed. ...