Exponential-e
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Objective:
As a member of the Field Ops team you will be a technology specialist focused predominantly in the final stages of the project lifecycle, completing final configuration and testing prior to customer handover as well as post handover maintenance and support tasks.
You will work with other Vysiion teams to successfully complete installation and commissioning of systems for a variety of customers within the OT and CNI market sectors. Technology will often include multiple disciplines including Networking, Access Control, Electrical Systems, Intruder Detection systems, IT Hardware, CCTV, Cyber solutions, Voice systems etc.
When working on a project pre-handover you will work with the design team to understand the scope of the project, the technology, design documentation, as well as testing documentation sets. You will often work within the Vysiion workshop facility to complete post-deployment testing and configuration to enable better understanding of the systems prior to installation. Throughout the installation phase of a project you will work with the Field Installation Team to commission and ensure designs are met and systems are tested and commissioned.
When working post hand-over you will be deployed on both reactive and proactive visits to quickly and efficiently to identify and close the majority of faults.
You will work and train towards providing exceptional customer service, in a timely, cost effective and quality manner adopting safe working practices at all times.
Primary product focus areas:
Projects across Critical National Infrastructure (Energy, Water, CNI and Blue Light clients)
1. Security Portfolio: CCTV, Access Control, Perimeter Detection, Intruder Detection
2. LAN Portfolio: Private IP networks, Wireless networks
3. WAN Portfolio: Private Mission Critical IP networks, SDH Networks, VPLS/MPLS,
4. Cyber Portfolio: IDS, IPS, Firewalling
5. Voice portfolio: Hosted and traditional voice offerings
Primary Tasks:
6. Commission and test equipment and systems, together with associated interfacing, ensuring accurate and timely completion in accordance with provided documentation
7. Configuration, fault-finding and maintenance of third party equipment
8. Working to preventive and corrective maintenance plans for existing and new equipment with a focus on continuous improvement.
9. Insuring compliance with health & safety strategy. Developing and promoting health & safety amongst colleagues.
10. Providing accurate reports against maintenance plans and preparing recommendations for future works.
11. Perform out of hours on-call cover
Secondary Tasks:
12. Advising and development of proactive/reactive maintenance plans.
13. Obtain and maintain technical competence in the systems supported by Vysiion
14. Support and advise pre-sales team to respond to RFQs and tenders with accurately pricing
15. Providing technical advice on engineering projects.
Overview of role and responsibilities:
The engineer will bring to this position:
16. In depth knowledge and experience of installation, commissioning and maintenance of CCTV/VSS Systems
17. Experience in site activities including installing, configuring and commissioning communications and telecoms equipment and services.
18. Flexibility in working, including willingness to work and stay away in different regions of the UK and occasionally abroad.
19. Excellent customer facing qualities.
20. Excellent communicator with strong presentation, numeracy and written skills
21. Confidence to work in controlled areas, such as electrical substations.
22. Confidence to work with low voltage power systems
23. A team player, with the ability to also work unsupervised using their own initiative.
24. An aptitude for pragmatic problem solving.
25. Willingness to learn and keenness to grow.
26. Strong problem-solving abilities; able to facilitate discussions and outcomes
The following would be advantageous:
27. Cisco Qualification (CCNA/CCNP etc)
28. Experience with Cyber Security.
29. Electrical ‘18th Edition’ and/or Level 2 & 3 Diploma in Electrical Installations
30. Inspection & Testing level 2 certificate (C&G 2392-10)
31. Exposure to, and some experience in a diverse range of communication technologies, including IP Networking and at least one of the following: SDN, IP Networking, TDM, DWDM, Microwave radio, Telephony, CCTV or Access Control.
Measurements:
32. Performance against key and secondary tasks
33. Flexibility
34. Accuracy of work and record-keeping
35. Customer feedback
36. Punctuality, time and attendance
37. Safe working
38. Technical competence and ability to absorb new skills/knowledge and resolve technical issues
39. Reporting
40. Mentoring direct reports/colleagues/trainees