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1st/2nd Line Support Technician, Chichester
Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
27b36ccc3335
Job Views:
138
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Job Description
We are working with a friendly successful IT Support company in the Chichester area who are looking to recruit an enthusiastic 1st/2nd Line Support Technician to join their growing business.
As a 1st/2nd Line Support Technician, you will be responsible for providing first-class customer service and IT support to a variety of clients. This role is suited for someone with experience in a similar role, used to working in a fast-paced environment.
You will respond to inbound support calls passed from the 1st line support, report problems via the helpdesk system, and ensure issues are resolved promptly.
You will provide excellent customer service, keep clients updated on issues, and be responsible for hardware and software upgrades with minimal disruption. Site visits and on-site troubleshooting will also be part of your duties.
For this role, you need to be proactive with a can-do attitude, have excellent customer service skills, and a friendly yet professional approach. You should have at least 1 year of experience working for an MSP IT support company. A drive to succeed and a passion for the industry are essential, along with staying updated on new technologies, legislation, and company policies.
In return, this company offers a great opportunity to work in a friendly, successful environment with the chance to build a stable career.
They offer a competitive salary of £20,000 - £24,000 depending on experience.
29 days holiday (including Bank Holidays)
Company Pension Scheme
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